Terms and conditions

Our terms are pretty standard and mostly from Govt guidelines.

All calls to office are recorded automatically and saved on our BT cloud server, this includes any that are forwarded to staff through us.

You will be invoiced as soon as practically possible, payment will be expected 30 days unless by prior written arrangement.

Late payment unless by prior written arrangement is not acceptable and charges will be applied from day one. These are inline with

We reserve the right to charge a lesser or the full amount.

Payments are considered paid once funds are in our account and cleared plus 3 working days.

Our rates and fees etc are considered private. As our our email addresses and phone numbers.

Invoice inquiries are preferred 5 working days prior to payment due at the latest, if not raised by this time payment will be expected in full.

Both our vehicles are fully equipped and in line with best practice for their roles.

Both vehicles are equipped with cameras which also have audio and crash recording. We reserve the right to use the footage for our or your own protection, defense and or promotion. A copy of which can be available subject to a written request and a small fee of £10 per copy to put it on disk and send it to you. If you have an issue of your vehicles or staff being on film please advise us at booking.

If an inquiry is upheld we will issue either a credit note or refund to your account as soon as practically possible.

MooRescue is run the way mooRescue wants to run it, If there’s anything you don’t like or something you want changed just ask. We’re very accommodating. Really.

We are a big fan of quickbooks and use it a lot, it’s handy, easy and our preferred method of invoicing. Any issues, please advise us.

Given the nature of transport and traffic, things rarely run to time. We have an “unreasonable waiting time” fee on our charges sheet. This isn’t to be used often, but that said, the directors reserve the right to implement it if the work is unreasonably delayed through no fault of our own,

eg; your driver phones in with the sniffles and you cant find a replacement until it’s too late to do the work or service.

Speed limits will be obeyed especially cat 1/2/3.

If you want something outside of our normal remit and you think we can help, do ask, we can only say yes or no politely.

Remember, every day is a learning day for everyone. So lets keep the rubber side down, the police happy, and the accountants ecstatic.